Refund Policy

Returns: Please contact us by email at

Firstly thank you for making a purchase from our store. We want you to know that your satisfaction is highly important to us and not taken lightly. We work hard to serve you in the best possible way we can. That said there are a few things that you should be aware of.

Our policy lasts 30 days. If 30 days have gone by since you received your purchase unfortunately we can’t offer you a refund or exchange. 

We do not accept returns for change of mind. However if an item is damaged or has a defect contact us for a full refund or replacement.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. Please also be aware there is often some processing time before a refund is posted.

Shipping (Please always contact us by email first)
To return your product, you should mail your product to: Re: Returns Department The Hoodie Store, Unit 1, 8 Amaray Dr UPPER COOMERA QLD 4209 Australia.
Depending on where you live, the time it may take for exchanged products to reach you may vary. But we will be in contact with you once the return has been accepted and a replacement has been sent out.

We wish you happy shopping, and hope that you fall in love with your new products :)